Job Description

Job Description

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. 

Our Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.

As a Product Acceptance Tester, you’ll be at the forefront of ensuring our products meet the highest standards before they reach our customers. This role is ideal for professionals who are passionate about product quality and customer experience, with a keen eye for detail and an ability to think from both a business and customer perspective. You will work closely with cross-functional teams, including product managers, business stakeholders, and operations, to ensure that products meet the requirements and deliver value. No deep technical background is required—what’s essential is a strong understanding of product functionality, customer needs, and business outcomes.

Key Responsibilities:

Testing and Quality Assurance

• Conduct thorough product tests to ensure they meet both business requirements and customer expectations.
• Review product features and functionality from a business perspective, focusing on whether the product solves the right problems for the customer.
• Work with the QA team to develop simple, easy-to-follow test cases and plans to ensure product performance aligns with business goals.

Cross-Functional Collaboration

• Collaborate with product managers, marketing teams, and other business stakeholders to gather insights on product functionality, ensuring alignment between business objectives and technical execution.
• Communicate feedback and testing results clearly to non-technical stakeholders, helping them understand product readiness for market.
• Serve as a bridge between business teams and IT, ensuring that the customer experience remains a top priority during product development.

Customer-Centric Focus

• Test products from the customer’s perspective, identifying areas for improvement that will enhance the overall user experience.
• Provide actionable feedback to product teams on customer-facing features, focusing on ease of use and functionality that aligns with customer needs.
• Champion the voice of the customer during the product testing phase, ensuring that product features deliver real value.

Problem Identification and Reporting

• Identify product issues that could impact the customer experience, such as usability challenges, performance problems, or feature gaps.
• Collaborate with product and development teams to prioritize issues, focusing on those with the greatest business impact.
• Ensure that defects and issues are documented clearly and effectively for both technical and business audiences.

Process and Improvement

• Continuously seek to improve product testing processes by suggesting business-focused test approaches that reduce time to market without compromising quality.
• Keep up to date with new product developments and market trends, ensuring that testing remains relevant and aligned with business strategies.

Skills and Qualifications:

Preferred Qualifications

• 2+ years of experience in a product and/or acceptance testing role focused on product delivery and customer experience.
• Strong understanding of business processes and how products are used to achieve business goals.
• Experience in customer feedback, market research, or product marketing is a plus.
• Familiarity with product life-cycle management and understanding of business metrics like customer satisfaction and retention.

Skills and Experience

• Business Mindset: Ability to approach product testing with a business and customer-first mentality, ensuring that products align with overall business objectives and customer satisfaction.
• Communication: Strong verbal and written communication skills, with the ability to clearly convey findings and feedback to non-technical stakeholders, including product managers, marketing teams, and business leaders.
• Collaboration: Experience working in cross-functional teams, with a focus on building strong relationships between business and technical departments.
• Analytical Thinking: Ability to analyze product functionality from a user’s perspective, identifying gaps that could impact product success in the market.
• Attention to Detail: Strong attention to detail, ensuring that all aspects of the product are thoroughly tested for both functionality and customer appeal.

Why Join Us?

• Customer Impact: Play a pivotal role in delivering products that enhance customer satisfaction and drive business growth.
• Collaborative Environment: Work alongside diverse teams that include business leaders, marketers, and product managers, in an environment that values open communication and collaboration.
• Professional Growth: Opportunities to gain deep insight into the product development lifecycle and build a strong foundation in both product management and customer experience.

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

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