Medical Call Center Telehealth Coordinator Job at Brewster/EasCare Ambulance, Massachusetts

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  • Brewster/EasCare Ambulance
  • Massachusetts

Job Description

Job Description

We're looking for someone with exceptional customer service skills to join our Medical Call Center team for a temporary, 6-month role. If you are passionate about helping people, excel at multi-tasking and would enjoy working independently in a small team environment, apply today!

Location

This is a remote position, however, candidates must live within a reasonable driving distance to our Weymouth, Massachusetts office as they may be required to report to the office from time to time.

Availability/Hours

41 hour a week schedule:

Sunday: 11PM to 8AM (Sunday overnight into Monday)

Tuesday: Midnight to 8AM (Monday overnight into Tuesday

Wednesday: Midnight to 8AM (Tuesday overnight into Wednesday)

Thursday: Midnight to 8AM (Wednesday overnight into Thursday)

Saturday: 11PM to 7AM (Saturday overnight into Sunday)

Nights off would be the Thursday and Friday overnights.

Experience/Skills:

·  Must excel in all aspects of customer service and have the ability to deal with sensitive issues in a calm, professional manner.

· Strong written and verbal communication skills.

·  A self-starter, able to act independently, make decisions, and follow up where appropriate.

·  The ability to effectively communicate with people at all levels of the company and present a well-informed, professional appearance to our external customers.

· Healthcare background (EMT, CNA, medical assistant, ETC.) preferred.

Inbound Medical Call Center

·  Answer incoming calls from Health agency patients, caregivers and business associates.

·  Provide customer service to callers by accessing their medical records and providing relevant information such as medication verification, patient care instructions and appointment confirmation.

·  Take detailed messages for on-call nursing staff for patient’s having medical issues. This includes asking appropriate questions to obtain details of a patient’s signs and symptoms for the on-call clinician.

· Determine the appropriate on-call staff to refer patient medical concerns to, and contact the clinician via text message with a detailed description of the patient’s issue(s).

· Follow up with on-call nursing staff as needed to ensure patients receive prompt attention for their medical needs.

· Document the details of messages referred to on-call clinicians in the Message Center and the patient’s EMR.

·  Take messages for non-urgent matters and document them in the Message Center and the patient’s EMR for follow up during normal business hours.

 

Job Tags

Temporary work, Immediate start, Remote job, Weekend work, Sunday, Saturday,

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