Job Description
We're looking for someone with exceptional customer service skills to join our Medical Call Center team for a temporary, 6-month role. If you are passionate about helping people, excel at multi-tasking and would enjoy working independently in a small team environment, apply today!
Location
This is a remote position, however, candidates must live within a reasonable driving distance to our Weymouth, Massachusetts office as they may be required to report to the office from time to time.
Availability/Hours
41 hour a week schedule:
Sunday: 11PM to 8AM (Sunday overnight into Monday)
Tuesday: Midnight to 8AM (Monday overnight into Tuesday
Wednesday: Midnight to 8AM (Tuesday overnight into Wednesday)
Thursday: Midnight to 8AM (Wednesday overnight into Thursday)
Saturday: 11PM to 7AM (Saturday overnight into Sunday)
Nights off would be the Thursday and Friday overnights.
Experience/Skills:
· Must excel in all aspects of customer service and have the ability to deal with sensitive issues in a calm, professional manner.
· Strong written and verbal communication skills.
· A self-starter, able to act independently, make decisions, and follow up where appropriate.
· The ability to effectively communicate with people at all levels of the company and present a well-informed, professional appearance to our external customers.
· Healthcare background (EMT, CNA, medical assistant, ETC.) preferred.
Inbound Medical Call Center
· Answer incoming calls from Health agency patients, caregivers and business associates.
· Provide customer service to callers by accessing their medical records and providing relevant information such as medication verification, patient care instructions and appointment confirmation.
· Take detailed messages for on-call nursing staff for patient’s having medical issues. This includes asking appropriate questions to obtain details of a patient’s signs and symptoms for the on-call clinician.
· Determine the appropriate on-call staff to refer patient medical concerns to, and contact the clinician via text message with a detailed description of the patient’s issue(s).
· Follow up with on-call nursing staff as needed to ensure patients receive prompt attention for their medical needs.
· Document the details of messages referred to on-call clinicians in the Message Center and the patient’s EMR.
· Take messages for non-urgent matters and document them in the Message Center and the patient’s EMR for follow up during normal business hours.
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