Job Description

Job Title: Swedish Customer Advisor
Location: Malta (Hybrid/Onsite)
Company: Cross Border Talents

About Us:
At Cross Border Talents , we specialize in connecting skilled professionals with global opportunities. Headquartered in beautiful Malta, we support top-tier businesses in building dynamic teams that span across borders. We are currently seeking a Swedish-Speaking Customer Advisor to join our growing team. If you are passionate about providing exceptional customer service and enjoy working in an international environment, this is your chance to make an impact!

What You'll Do:

• Provide excellent service to our Swedish customers : Engage with customers via email, phone, and chat, helping them with their inquiries and providing top-quality solutions.
• Deliver timely and efficient solutions : Address customer queries, troubleshoot issues, and ensure their needs are met with professionalism and empathy.
• Collaborate across teams : Work closely with colleagues in various departments to resolve issues and improve the overall customer experience.
• Share insights for improvement : Offer feedback from customer interactions to help enhance products, services, and processes.
• Set clear expectations and exceed customer satisfaction : Always aim to go above and beyond in delivering the best possible experience.

What We’re Looking For:

• Fluent in Swedish (both written and spoken) – You will be interacting directly with our Swedish-speaking customers, so fluency is key.
• Customer-focused : A strong desire to help people and a positive, solution-oriented approach.
• Excellent communication skills : Clear, concise communication and active listening are essential for success in this role.
• Problem-solving mindset : Ability to think quickly and creatively to address customer concerns.
• Customer support experience (preferred but not required): While experience in customer service is an advantage, we are open to training the right candidate.
• Tech-savvy : Comfortable using customer support tools and learning new software.

Why Join Us?

• Stunning Malta : Enjoy the charm of Malta, a beautiful island with a rich history, vibrant culture, and Mediterranean climate – perfect for both work and leisure.
• Hybrid/Onsite Flexibility : Choose the working style that suits you best – hybrid (a mix of remote and office work) or onsite in our modern, welcoming office.
• Opportunities for Growth : At Cross Border Talents, we’re committed to your personal and professional growth, offering plenty of opportunities to advance in your career.
• Inclusive and Supportive Team : Join a diverse, collaborative team where your ideas and contributions are always valued.
• Competitive Salary and Benefits : We offer a strong salary package, health benefits, and other perks to ensure you feel supported and valued.

Ready to Join Us?
If you are a Swedish speaker with a passion for customer service and are looking for an exciting career opportunity in a fast-growing company, we’d love to hear from you. Apply now to take the next step in your journey with Cross Border Talents !

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