Job Description

Role: Service Desk Analyst

Location: Columbus, OH - 100% onsite

Candidate must be a Ohio resident. Interviews will be required to be in-person.

Job Description:

1. Process all equipment coming into or leaving IT

2. Update Asset Inventory System

3. Process Salvage equipment (removing the hard drives, doing entire process)

4. Unpacking and packing boxes for equipment and preparing it for shipment to ACF or other DPS sites

5. Pickup and Deliver equipment from DIS/Excel/DTS/ETC

6. Complete any Service Now tickets on equipment requests (ie monitors, keyboards, mice, HDMI cables, etc)

7. Reconcile all Inventory sheets (paper/electronic) on daily basis

8. Validate all of the IT Operations Room equipment weekly to ensure inventory is up to date and correct

9. Serves as backup contact for level 1 support

During the interview process with the ODPS staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource’s experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror’s proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance.

This is canned statement with some info that is added to end of all requests

1. Strong communication/ leadership skills.

2. Strong influence, collaboration and negotiation experience.

3. Ability to collaborate with supporting resources across business and/or functional lines.

4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.

5. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.

6. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.

7. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.

8. Must be knowledgeable in the English language/speak clearly and understandably using the English language.

Required Skills:

1. 1-3 years IT Experience

2. Education in IT Support

Desired Skills:

• Inventory Management experience.

Thanks and Regards,

Current Openings

Candidates and Vendors

For H1b visa and EAD (GC or OPT), we will need a copy of visa, DL, passport and I-94 on day of joining. Please do NOT submit for position if you or your candidate are not willing to share these items by joining date, as we will match copies of visa information and DL submitted with originals in person.

Job Tags

Similar Jobs