Job Description

Salary Range:  22.00 - 32.03 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Primary Duties and Responsibilities

Under the direction of the Supervisor of Security Operations I, Supervisor of Security Operations II, the Manager of Security and the Chief Security Operations Officer, a Security Officer Professional I is responsible for promoting a safe and secure environment at Hoag properties through a variety of methods and approaches. Security Officer Professionals will routinely employ common sense and sound judgment to troubleshoot a wide range of security related issues, striving for effective and collaborative solutions that are consistent with company policy the organization’s mission.

Security Officers at Hoag are effective communicators with strong interpersonal skills, who are service-oriented and patient focused.

The role requires response to a wide range of security related calls; these calls may involve suspicious activity occurring on Hoag properties, crimes in progress, unsafe situations related to the physical environment, traffic or parking related matters, or issues pertaining to workplace violence, for example.

The role also requires a high degree of motivation, as routine duties will also include proactive patrols of Hoag properties and the ability to recognize and appropriately respond to unsafe or suspicious activity.

To be effective in this assignment, a Security Officer Professional I will be trained and/or skilled in various areas, including de-escalation and effective communication techniques, laws of arrest, use of reasonable force, physical intervention techniques, how to conduct proper investigations and report writing. Above all, a Security Officer Professional I will possess strong character, humility, compassion, composure, diplomacy, maturity and sound judgment.

Education and Experience

High School Diploma, or equivalent

Minimum of 6 months of work experience in: healthcare; security; public safety; code enforcement; any customer service industry (retail, restaurant, etc.); or other equivalent experience.

Record must be free from any criminal convictions involving acts of moral turpitude, or excessive traffic violations.

• Ability to successfully complete a security officer classroom and field-training orientation program (for new hires); topics include, but are not limited to:
• Customer service
• Effective communication, and de-escalation techniques
• Trauma-Informed Care and cultural sensitivity
• Workplace violence response
• Use of reasonable force; controlling and restraining aggressive behavior
• Handcuffing techniques and use of restraints
• Laws of arrest
• Field investigations and Report Writing
• Hands-on demonstration of knowledge and skills in a field setting
• Completion of a minimum of 24 hours of in-service annual training related to the role

License Required

Ability to obtain a valid Bureau of Security and Investigative Services License for Security Guard or Proprietary Private Security Officer within six weeks of employment

Valid California driver’s license

Certifications Required (within six months of assignment)

First Aid / CPR / AED

About Hoag

Hoag is a nonprofit, regional healthcare delivery system in Orange County, California. Delivering world-class, comprehensive, personalized care, Hoag consists of 1,800 top physicians, 15 urgent care facilities, 10 health and wellness centers, and two award-winning hospitals. Hoag offers a comprehensive blend of health care services that includes seven institutes providing specialized services in the following areas:  cancer ,  digestive health ,  heart and vascular ,  neurosciences ,  spine ,  women's health , and orthopedics through Hoag's affiliate,  Hoag Orthopedic Institute , which consists of an orthopedic hospital and four ambulatory surgical centers. Hoag is the highest-ranked hospital in Orange County by  U.S. News & World Report  and the only OC hospital ranked in the Top 10 in California, as well as a designated  Magnet®hospital by the American Nurses Credentialing Center (ANCC). For more information about Hoag careers, visit  careers.hoag.org .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

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