Job Description

Job Title : Salesforce Business Analyst (BA)

Contract : 6 Months

Location : Remote

Key Responsibilities :

• Work closely with stakeholders to gather and document detailed business requirements for Salesforce solutions.
• Translate business requirements into functional and technical specifications for developers.
• Analyze existing business processes and workflows and propose solutions for process improvement using Salesforce.
• Collaborate with Salesforce administrators developers and consultants to design and implement customized Salesforce solutions.
• Conduct gap analysis and identify areas where Salesforce functionality can meet business needs.
• Facilitate and lead requirementgathering workshops stakeholder meetings and solution review sessions.
• Assist in developing user stories acceptance criteria and supporting documentation for Agile development teams.
• Ensure Salesforce configurations and customizations meet the documented business requirements.
• Perform UAT (User Acceptance Testing) and support business users in testing activities.
• Provide enduser training documentation and postimplementation support to ensure smooth adoption of Salesforce solutions.
• Monitor the performance of Salesforce applications and recommend enhancements or optimizations as needed.
• Act as the primary point of contact for any Salesforcerelated inquiries or issues from business users.

Key Requirements :

• Proven experience as a Salesforce Business Analyst with a solid understanding of Salesforce platform functionality.
• Strong knowledge of Salesforce products such as Sales Cloud Service Cloud or Marketing Cloud.
• Experience in gathering and translating business requirements into functional specifications for Salesforce development teams.
• Familiarity with Salesforce configuration workflows validation rules custom objects and fields.
• Experience working in Agile environments and using tools like Jira Confluence or similar project management systems.
• Strong communication and collaboration skills to work effectively with remote teams and diverse stakeholders.
• Ability to perform gap analysis process mapping and documentation of business processes.
• Knowledge of Salesforce best practices and data management standards.
• Salesforce certifications such as Salesforce Administrator or Salesforce Business Analyst are a plus.
• Excellent problemsolving and analytical skills with a strong attention to detail.

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