Job Description
Why You'll Love This Opportunity:
This role offers a dynamic, collaborative work environment where you can contribute meaningfully to customer-facing programs. You'll have the chance to gain valuable experience in the financial services industry while working remotely within California.
Top Qualities We're Looking For:
Strong customer service experience
Exceptional attention to detail
A collaborative attitude and willingness to support the team
A desire to learn and contribute to process improvements
Position Overview:
We are seeking an enthusiastic and driven Program Manager to oversee a portfolio of customer-facing programs. In this role, you'll provide administrative support to the team on various tasks and ensure smooth communication with customers and partners.
Key Responsibilities:
Respond to customer inquiries regarding Customer Resiliency programs.
Prepare and generate reports, providing data to both internal teams and external partners.
Review program documents for accuracy, identify discrepancies, and communicate findings to the team.
Manage daily exceptions or escalations, ensuring timely resolutions.
Foster positive and collaborative relationships with customers, focusing on problem-solving and maintaining a helpful, professional tone.
Track and follow up on inquiries and escalations to ensure issues are resolved effectively.
Assist in streamlining and improving current processes and support the development of formalized workflows.
Work Hours:
This is a full-time, remote role requiring availability for 8 hours per weekday.
Required Qualifications:
Strong project management and time management skills.
Excellent attention to detail - a key to success in this role.
Proficiency in Excel (basic to intermediate).
Ability to perform repetitive tasks with precision and efficiency.
Strong interpersonal and communication skills, with the ability to explain technical details clearly (technical background is not required, but a willingness to learn is essential).
Critical thinking and problem-solving skills, including the ability to apply standards to customer inquiries.
Ability to retain and build upon program knowledge.
A positive, collaborative attitude and eagerness to contribute.
Desired Qualifications:
Experience in customer service or handling customer escalations, or a demonstrated commitment to excellent customer support.
Curiosity and enthusiasm for the services being provided to customers through these programs.
Proven ability to manage multiple tasks and processes simultaneously.
Strong desire to learn, take ownership, and contribute to the continuous improvement of the program.
Experience with Tableau or Microsoft Power BI is a plus.
A Bachelor's degree or equivalent experience.
Employment Type: Full-Time
Salary: $ 87.00 Per Hour
Job Tags
Hourly pay, Full time, Weekday work,