Job Description

PURPOSE

                This position is responsible for running a profitable and efficient parts department.  This will be accomplished through the use of proper purchasing procedures, inventory control, security, pricing, and sales.  The Parts Manager must be a profit producer.

DUTIES AND RESPONSIBILITIES

To manage the day-to-day operations of the parts department including:

1. Forecast goals and objectives for the department and strives to achieve them.
2. Work with the service manager and the leasing manager to ensure a timely turnaround of parts needed for internal jobs as well as for parts needed for outside customers.
3. Prepare and administer an annual operating budget for the parts department.
4. Prepare Bi-Weekly Flash Reports.
5. Attends Bi weekly staff meeting.
6. Understand, keep abreast of, and comply with federal, state and local regulations that may effect parts sales.
7. Direct and monitor activities of any parts department employees.
8. Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
9. Handle customer complaints immediately and according to company guidelines.
10. Establish and enforce a pricing policy that balances volume and the cost of doing business.
11. Monitors and adjusts inventory to minimize obsolescence.
12. Ensure that wrong parts ordered for a customer or warranty parts are returned in a timely manner and meet the return guidelines for that specific manufacturer.
13. Keep customer list updated as to credit status as to whether customer can purchase on account or is a cash only customer. Place collection calls as needed using the Profitability Partners Collection Process.

REQUIREMENTS

EDUCATION/EXPERIENCE:

• High School Diploma or equivelalent.
• five years experience in a parts department.
• Proven "people skills" along with the ability to manage priorities.
• A thorough understanding of the Company`s equipment.
• Excellent communication and managerial skills.
• Some sales experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business, professional, technical reports, manuals, bulletins, brochures, instructions, etc.

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