Job Description

Requisition No: 837795 

Agency: Department of Health

Working Title: OPS SWITCHBOARD OPERATOR II - 64949283

 Pay Plan: Temp

Position Number: 64949283 

Salary: $18.20 per hour 

Posting Closing Date: 03/25/2025 

Total Compensation Estimator 

Open Competitive

6 month applicant pool

Your Specific Responsibilities:

As a switchboard Operator, my duties and responsibilities are:

Assist with high volume of telephone calls in a courteous and friendly manner using an on-line appointment system to schedule clients for correct appointments type at correct time intervals.

Perform moderately complex client registration into computer database. Interview client to obtain and/or update demographics.

Explain WIC program eligibility, application procedures, correct EBT/benefit usage and return appointment system.

Responsible for retrieving and reviewing FL-Wise reports as assigned which may include, but not limited to: Clients Eligible for Benefits with No Future Appointments; All Clients Eligible for Benefits Client by Cert End Date, WIC Local Agency Message Log, etc. Documentation of actions taken is written on report and submitted to supervisor upon completion.

Provides referrals to community services and participates in outreach activities. When adequately trained, supports and provides basic nutrition and breastfeeding information to the client.

Responsible for keeping current with and timely submission of e-mail communications, timesheets and EARS always.

Perform related duties as required by supervisor.

In the event of an emergency the Health Department is required to perform emergency functions. You may be required to work during or beyond your normal work hours or days in a special needs shelter, Red Cross shelter, or in another agency performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Required Knowledge, Skills, and Abilities:  

Knowledge, skills and abilities, including utilization of equipment, required for the position: Accurate typing skills, basic mathematical skills, customer service skills, telephone etiquette, computer skills, investigative/cross referencing, basic filing skills, basic knowledge of nutrition education and breastfeeding education.

Qualifications:

Minimum -

• At least 6 months of experience in a high-volume call center setting
• Experience in registering patients/clients into a computer system
• Experience in scheduling appointments in a computer system
• Willing to rotate within different sites and work extended hours if needed
• At least 6 months of customer service experience
• Fully bilingual in English and Spanish
• Willing to perform emergency duties during disasters, before, during and/or beyond normal working hours or days

Preferred -

• Experience in WIC or with FL-Wise
• Coursework in nutrition or breastfeeding

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the  Healthiest  State in the Nation.

Values:

I  nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Osceola

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit  .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:  

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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