Job Description

A Smarter Career Choice

Since the internet is now the heartbeat of our home and it should run without interruption, IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team who works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Must live in the Jacksonville, FL area

Position Summary:

Our Fiber Drop Installation Technicians are responsible for the installation of the network interface device (NID) at the outside of the customer home, connecting the fiber drop from the NID to the multiport service terminal (MST) and ensuring light signal levels meet company standards and then ensure the drop is buried to company specification if underground or properly lashed if aerial.

Our Fiber Drop Installation Technicians respond to internet service calls when it is determined a new drop is required to restore service. The successful candidate will have strong interpersonal skills and enjoy interacting with customers at their home or business.

A Fiber Drop Installation Technician should have various levels of experience with the installation and repair of fiber broadband services in outdoor settings, however, we will train a hard-working candidate who is interested in learning this field of work.

Essential Duties and Responsibilities:

• Perform assigned fiber drop installations following established codes, standards, and norms for the industry.
• Resolve assigned fiber drop service tickets following established codes, standards, and norms for the industry.
• Dig either by hand or use a trenching machine to place underground fiber drops.
• Pull fiber-optic cable through conduit.
• Remove and replace hand holes and fiber markers.
• Repair underground plant as needed to resolve service tickets.
• Based on locate tickets from Sunshine 811, accurately locate and mark existing underground fiber to protect plant.
• Travel to the job site and arrive on time, in professional attire commensurate with the assigned work, with all safety gear, required tools and parts.
• Document actions performed, quality measures/readings, resolutions, etc. in installation order or service ticket via company provided technology.
• Utilize our systems and tools to proactively check for and resolve potential issues before marking the install or service call as complete.
• Adhere to company, industry (TIA/EIA, ANSI, BICSI) and OSHA safety standards and procedures.
• Perform basic splicing and basic fiber maintenance activities. Working knowledge of GPON and related terminals and equipment.
• Frequently lift and/or move up to 75 pounds repeatedly and/or move up to 100 pounds with assistance.
• Ability and willingness to work scheduled and/or unscheduled overtime work assignments and after-hours callouts in all types of weather.
• Focus on meeting or exceeding individual and team objectives and key customer success metrics (Install completion, Quality, CSAT, Meantime to Resolution (MTTR), etc.).
• Interact with other teams to coordinate and disseminate information to complete job assignments and to meet Company service objectives.
• Interact with customers in a professional manner to foster positive relationships.
• Ensure vehicle has the proper equipment to complete assigned work (installation materials, tools, test equipment, etc.).
• Properly operate and maintain all assigned vehicles, equipment and tools within company safety and brand standards.
• Maintain required certifications and/or licenses.
• Maintain a professional image.
• Effectively communicate IQ Fiber’s product and service offering.
• Navigate through multiple systems
• Perform other duties as assigned.

Qualifications: **Willing to Train**

• 6+ months fiber optics installation and maintenance experience preferred, but we are willing to train.
• Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving.
• Ability to work independently in a fast-paced environment without supervision.
• Willing to learn, adapt and evolve with the team and company and develop new skills quickly.
• Strong technical aptitude with excellent end-user interaction skills.
• Must have good oral and written communications skills.
• Strong analytical and problem-solving skills.
• Experience in one or more ticketing, CRM, provisioning, ordering, scheduling, troubleshooting software and tools accessed via tablets and/or smartphones a plus, but will train.
• Computer skills to sufficient to process trouble tickets.
• High school diploma or equivalent. Electronics training/Certifications a plus.
• Must be able to pass criminal background check, driving record check and drug test.
• Must have a current valid driver's license that is automotive insurable, clear MVR.
• Employee is required to drive during nighttime conditions.
• Flexibility to work mandatory overtime to meet business needs.
• High integrity and strong work ethic are a must.
• Attention to detail and ability to think creatively and strategically is a must.
• Excellent organization and time management skills.
• Ability to interact and communicate effectively with other team members.
• Ability to lift, push and/or carry 75 pounds repeatedly.
• Must be able and willing to climb ladders and work on utility poles.
• Must be able and willing to work in adverse weather conditions and in attics and crawlspaces .
• Ability to frequently bend, climb, squat, reach and kneel.
• Seizing, holding, grasping, turning, or otherwise working with hand(s).
• Lift hands frequently to reach above, below or at shoulder level.
• Must be able to perceive differences in wire and cable colors.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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