Job Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Please note: this role will be based in San Mateo, CA and requires 3x days in office (Tuesday-Thursday)

A key leadership team member supporting two global leaders of our Product Organization - our EX Product SVP and CX SVP based in San Mateo, CA. Work alongside these leaders and teams as an Executive Assistant as well as Program Manager of key initiatives. You will be involved and responsible for business operations and develop new skills.

• Assist the Executives with managing the calendar extensively, including organizing internal and external meetings across time zones and locations
• Not only an EA but also a business partner as a program manager overseeing key programs
• A key member of the team working alongside other leaders to drive change
• You are responsible for communicating with the management team on updates agenda items, and assisting with ad hoc projects when needed
• Prepare the agenda for weekly management meetings and record minute meetings. You will be responsible for ensuring action items are being executed by working collaboratively with the management teams
• Assist with creating presentation slides for All-Hands and other ad hoc events.
• Book travel for the Executive team for domestic and international travel
• Full expense and travel management for the executive, key partners such as Finance/Payroll/Strategic Sourcing internally and travel agency, airlines, etc externally
• Partner with Recruiting to accommodate candidate interviews with executives and prepare workspaces for new hires
• Coordinate and facilitate company engagement events, such as the annual Sales Kick-off, Quarterly Award Dinners, and work closely with cross-functional leaders to assist with internal & external events (both virtual and on-site)

Qualifications

• 5+ years of Executive Assistant experience (Enterprise experience is a plus!)
• Previous experience managing program and initiatives is ideal not not required
• This is an in-office / hybrid role that will require in-office work days with the executives 
• Prior experience maintaining confidentiality and dealing with information that is highly sensitive
• Prioritize multiple tasks seamlessly with impeccable attention to detail
• Exceptional written and verbal communication skills
• Possess a positive, can-do attitude with the desire to take on additional responsibilities
• Strong business applications skills including proficiency in (G Suite, Excel, PPT, Slack, etc)

Additional Information

The annual base salary range for this position in San Mateo, CA is $108,500 — $150,000 USD + Variable Compensation (where applicable)

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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