Job Description

Dispatcher - Dial-A-Ride & Deviated Fixed Route.

NWCTD Full-Time Dispatcher

Summary:

• Ensures safe, timely and customer focused transit operations in all towns we service
• 40 hours guaranteed work week
• Provide convenient, safe, and reliable deviated fixed route
• Family-oriented culture & team environment
• Medical, dental & vision insurance
• 401A plan with company contribution
• Paid time off
• Monday - Friday, 9-5

Duties:

• Take phone requests for transportation services from customers
• Assist customers with trip planning and scheduling based on: a) their physical condition, b) the unique features of the route system (including off-route scheduling) and Dial-A-Ride and c) detailed working knowledge of the location of streets, roads, and highways and the geographical conditions of the service are
• Create and assign driver manifests and vehicles
• Prepare client intake forms and files, trip records and complaints/suggestion files
• Type necessary reports, forms, and correspondence as needed
• Ensure required forms are properly completed by drivers
• Communicate with drivers as necessary

Requirements

• Courteous, friendly, personable demeanor
• Working knowledge of county, state, and federal statutes pertaining to public transportation (or demonstrated ability to learn them)
• Ability to communicate the features of each service to the general public
• Ability to establish and maintain an effective working relationship with drivers, human service agencies, and the general public
• Good oral and written communication skills
• Intermediate knowledge of computer skills, including ability to use scheduling software and Microsoft Office
• Ability to pass a pre-employment drug screening as well as random or reasonable suspicion drug and alcohol testing

Note:  this job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Northwest Connecticut Transit District is an equal opportunity employer and administers all personnel practices without regard to race, color, creed, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, family medical information or genetic information, disability, military service, or other protected class.

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