Customer Success manager , Call Center Job at ProNxt Consulting Solutions, Houston, TX

MytIQXFlVzQzMzFsVnFIUERhMEZyYUxZTFE9PQ==
  • ProNxt Consulting Solutions
  • Houston, TX

Job Description

Job description

About us: 

ProNxt Consulting specializes in providing agile, tailored staffing and consulting solutions designed for startups and small to medium-sized businesses. Our mission is to connect you with top-tier talent and offer strategic guidance that aligns with your unique goals. With expertise in identifying and sourcing niche skills across tech and engineering domains, we bring a flexible, client-centric approach to help you scale efficiently and achieve sustained growth.

Location:
Houston, TX( Hybrid)

Job Description:

The Customer Experience Specialist will ensure the highest standards in customer service and call center operations, focusing on delivering exceptional experiences for customers.

Responsibilities:

  • Design and implement a comprehensive quality assurance program to consistently evaluate customer service and call center interactions. Establish clear performance criteria and quality standards aligned with clients requirements. 
  • Analyze call center performance data to identify recurring issues, service gaps, and trends impacting customer satisfaction. Prepare reports that highlight key findings and propose actionable improvements to service processes. 
  • Lead initiatives focused on improving the overall customer experience. Analyze customer feedback to identify areas where the call center or customer service can better meet customer needs and implement targeted improvement strategies. 
  • Collaborate with operations, training, and vendor management teams to ensure that feedback from quality assurance evaluations is integrated into broader operational improvements. 

Experience needed: 

  • Minimum 8+years of experience as Customer Success manager for call center operations
  • Call Center operations preferred

Job Tags

Flexible hours,

Similar Jobs

Regent Aerospace Corporation

Aviation Quality Control Manager Job at Regent Aerospace Corporation

 ...oversees audits with Quality Managers at each site (Part 121). Review, approve and maintain current revision of the company manual (RSM). Submit RSM revisions to the FAA FSDO for approval. Ensure distribution of the revised RSM to all employees who have been... 

Aimbridge Hospitality

AM Line Cook 5:30a-1p Job at Aimbridge Hospitality

 ...encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of... 

Hanesbrands Inc.

Textile material designer Job at Hanesbrands Inc.

 ...and color submits. Sources new fabrics/trims and supplies the design team with recommendations on new fabrics, colors, and trims. Stays...  ...as needed. Qualifications: Bachelor\'s degree in apparel or textiles preferred. 2+ years of experience in product development, sourcing... 

Marquee Dental Partners

Dental Assistant Job at Marquee Dental Partners

As a dental assistant with Westen Dental Group, you will experience unparalleled professionalism,...  ...Certification, or the ability to acquire in a timely manner Coronal polishing and Nitrous...  ...patients and team members Equal Opportunity Employer Employment Type: Part-Time

WayUp

Senior campaign manager Job at WayUp

 ...The Sr. Campaign Insights MANAGER (CIM) contributes as a member of a production delivery team, provides oversight to Campaign Insights...  ..., such as SharePoint.Knowledge of Acxiom products and servicesTelecom experience preferred.Primary Location City/State:Homebased...