Job Description

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Transportation experience
• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

• Pay starts at $20.63
• Full health insurance benefits on day one 
• Life and disability insurance
• Earn up to 13 days PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Communicate and coordinate with terminal and shop locations about commercial invoicing
• Answer and direct phone calls and/or video calls during set work hours
• Recognize and resolve documentation errors
• Perform general clerical duties as assigned, including filing, data entry and billing
• Review billing statements for accuracy and process for payment
• Resolve invoice matching issues within the AP system

Customer Service Representatives are required to:

• Walk and/or stand for extended periods in a climate-controlled office environment

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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