Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Chief of Staff (CoS) will be a motivated and adaptable individual who will ensure the Senior Executive can execute against defined priorities. The CoS will act as a strategic advisor, a problem solver, a communicator, and a facilitator for the organization. This individual will help the Senior Executive identify the areas where they must direct their focus and help streamline activities. The Chief of Staff also partners closely with the Executive Assistant to strategically manage the leader’s time and help determine fit with the priorities.

The Chief of Staff has a vital and influential role that supports the leader and the organization in achieving their goals and objectives. The CoS is also a leader of leaders, who helps to foster a culture of collaboration, excellence, and innovation within the organization.

The Main Responsibilities

The job responsibilities of a CoS may vary depending on the size, type, and culture of the organization, as well as the preferences and needs of the leader. However, some common responsibilities include:

• Define and execute direct and extended staff meeting agendas. This includes cadence of town halls, all hands meetings, management meetings, 1 on 1 reviews, and operation reviews.
• Ensure Executive is thoroughly prepared for all external and large internal meetings; manage necessary prep calls, ensure prep information is consolidated into a digestible format, etc.
• Partner with HR on people planning (work force planning, location strategy, org structure management, and people metrics)
• Lead or support strategic initiatives and projects that span across the organization or involve multiple departments or functions.
• Identify and resolve issues and conflicts that arise within the organization or affect the leader's agenda.
• Provide coaching, mentoring, and guidance to the leader's direct reports and other staff members.
• Monitor and evaluate the performance and progress of the organization and the leader's goals and objectives.
• Coordinate and manage organizational goals & objectives
• Coordinate employee recognition and culture efforts
• Partner with Executive Assistant to coordinate Executive’s time aligned to internal and external priorities

What We Look For in a Candidate

• Proven track record of success in an operational role where executive priorities are translated in to actionable plans that can be tracked.
• Executive presence and excellent communication skills
• Ability to navigate complex stakeholder management situations
• Attention to detail across a broad range of contexts and topics
• Good understanding of the business and able to grasp complex business issues
• Must have experience in a telecom or networking company in a sales, business development, engineering or product management role
• Experience with Business Operations and Planning, Business Transformation and/or Management Consulting is a plus
• The ideal candidate will have 5+ years’ experience in a similar role with a Bachelor’s degree.
• Advanced Powerpoint, Excel and Word skills

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$128310 - $171080 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$135060 - $180080 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$141820 - $189090 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$148570 - $198090 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335150

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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