Job Description

Pay rate: $33 - $35/hour, DOE. Sign-on bonus of $1,000.00 upon hire. Full-time, hourly non-exempt position (40 hours/week); Monday – Friday schedule with occasional nights and weekends. Hybrid schedule possible in accordance with NMCS policy and manager approval.

Generous benefits package including medical, dental, and vision benefits, life insurance, earn up to 3 weeks PTO (mental/physical health and vacation) in your first year, 14 paid holidays/year, employee assistance program, up to 2% retirement employer match, and childcare discount.

The Newcomers PRO Program is designed to identify and offer intensive mentorship for at risk Newcomer Youth at SMHS, focusing on the support available for Newcomers (housing, care coordination, social-emotional learning, workforce/education placement, leadership cultivation, immigration referral assistance, field trips).  This program is a voluntary program that will be offered to at risk Newcomer students enrolled in NUSD schools and their families/sponsors. Services are provided by the ICC Youth Case Manager at the school site as well as in the family’s home or other identified community locations. 

Essential Functions:

• Serve an active caseload of at risk youth and their families through the Newcomers program for an average service duration of 6-12 months.
• Work closely with identified school Wellness Hub specialist to ensure that all new referrals are being track and meet eligibility criteria.
• Participate with Wellness Hub team as appropriate to discuss potential Newcomer students for referrals or an active case through the COTS meeting weekly.
• Complete the RAAPS risk assessment with each youth.
• Provide comprehensive case management services as part of the ICC team, including:
  • Intake assessment and goal planning with all enrolled participants CalAIM services (Community Supports and Enhanced Care Management), program enrollment, developing comprehensive care plans and housing goals, and management of caseload.
  • Care coordination of all Newcomers on caseload with an emphasis on improving stability and health outcomes. Assist Newcomers with primary care and mental health services as needed.
  • Enrollment and eligibility for public benefits such as Medi-Cal, CalFresh, and housing subsidies.
  • Connecting program Newcomers to funding streams both internal and external that provide rental/deposit assistance, as appropriate; provide financial literacy and education as needed.
  • Providing linkages to resources, advocacy, career exploration education, and referrals to community resources in a seamless and integrated manner.
• Provide individual interventions to each youth, such as coaching, behavioral support, advocacy, counseling, and linkages to other essential services and supports.
• Enroll, refer, and support Newcomers in NMCS programs and funding streams; including but not limited to all NMCS programs, CalAIM, Coordinated Entry, and other prospective programs.
• Facilitate collaboration between all members of the care team, working directly with the youth, parents/sponsors, and school staff to provide direct services.
• Link families to resources that will remain in their lives even after formal service involvement has ended, including helping the family identify and strengthen their network of informal support.
• Plan, arrange and implement field trips and Marin Parks outings, as well as pro-social activities to support Newcomers and families.
• Maintain appropriate record keeping and reporting requirements, in alignment with grant deadlines, objectives and outcomes.
• Attend weekly individual check-ins with ICC Manager and attend staff meetings, as well as other case consultation meetings and trainings, as assigned.
• Participate in program planning and evaluation activities taking into consideration local and county-wide needs/resources.
• Input and maintain documentation and ensure that all paperwork and charting requirements/reports are completed, valid, and submitted in a timely manner. Utilize Apricot, the electronic records system and CalAim requierements.
• Adhere to the risk and safety protocols and other procedures described in the program manual.
• Be a strong ambassador for the agency including knowing and adhering to the agency’s mission, values and programs; referring program participants; and engaging volunteers and donors when possible.
• Assist with the Rental Assistance Program on behalf of Newcomer youth families, as appropriate.
• Maintain current CPR and First Aid Certification (willing to send to training).
• Job includes home visits with Newcomers, which includes driving, sitting, standing and may include walking up and down stairs. May include lifting small items of up to 25 lbs
• Additional duties as assigned.

Required Qualifications:

• Fluent in English and Spanish, both verbal and written
• Bachelor’s degree in social work, Human Services, Addiction Studies, Psychology, or related field OR 3 years of progressive case management experience with teens and families
• Strong communication skills, including good listening skills, and speaking in a way that is understandable depending on the audience at hand.
• Time management and organizational skills: Ability to track multiple clients with various needs and various stages of need. Ability to transition smoothly between various job functions.
• Compassion toward people who are struggling and a love of helping.
• Problem-solving skills: Think critically and clearly about client situations to find solutions.
• Self-motivated and able to work under minimal supervision.
• Good judgment and emotional stability
• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Valid Class C driver’s license and insurability at non-risk rates; personal vehicle for home visits (eligible for mileage reimbursement)

Preferred Qualifications:

• Knowledge of Marin County resources and partner agencies
• Experience working with immigrant youth and families
• Apricot Social Solutions (electronic records database) experience
• CalAIM Initiatives and/or Medi-Cal Billing

Conditions of Hire:

• Fully vaccinated against COVID-19 unless granted a medical or religious exemption.
• Pre-employment health exam including proof of vaccinations and TB test clearance.
• Criminal record clearance or exemption from California Department of Social Services. All convictions other than minor traffic violations require an exemption, including convictions that have been expunged.

North Marin Community Services welcomes and encourages all qualified candidates to apply – especially as we recognize that people bring experience and skills beyond just the technical requirements of a job. We also know that self-doubt can sometimes get in the way of stretching professionally, so if your experience is close to what you see listed here, please consider applying. We value our differences and respect everyone – regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, citizenship status, marital status, genetics, AIDS/HIV, medical condition, political affiliation, disability, age, status as a victim of domestic violence/assault/stalking, or military/veteran status. If you have a disability and need assistance and/or accommodation with applying for a job, please contact hr@northmarincs.org or 415-892-1643 ext. 255.

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